Privacy Policy

1. Information Collection

We collect personal information such as name, email address, phone number, and billing information when you register or purchase a service. Additionally, we collect usage data like IP address, browser type, and visited pages.

2. Use of Information

The collected data is used to:

  • Provide and maintain our services
  • Improve user experience
  • Communicate with users
  • Ensure platform security
  • Comply with legal obligations

3. Data Sharing

We do not sell or trade user data. However, we may share data with:

  • Service providers to improve our platform
  • Legal authorities if required by law
  • Business partners for analytics and marketing

4. Cookies

We use cookies to enhance user experience. You can disable cookies in your browser settings.

5. Data Security

We implement security measures to protect data, but no online service is 100% secure.

6. Changes to Privacy Policy

We may update this policy. Changes will be posted on this page.

7. Contact Us

If you have any questions, please contact us at support@pinaki360.com.


Refund Policy

Effective Date: October 25, 2025

1. Eligibility for Refund

Refunds are considered under the following circumstances:

  • Duplicate charges
  • Billing errors
  • Unavailability of services

2. Refund Process

To request a refund, please contact our support team at support@pinaki360.com with the following information:

  • Transaction ID
  • Reason for refund request
  • Date of transaction

3. Processing Time

Refund requests will be processed within 7-10 business days.

4. Non-Refundable Items

The following are non-refundable:

  • Fees for services rendered
  • Customized learning solutions

5. Changes to Refund Policy

Pinaki360 reserves the right to update this Refund Policy. Users will be notified of significant changes.

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